MailBoatQuestions and answers
Questions and answers
The questions MailBoat customers ask most, about shipping from Florida, freight between the islands and travelling with us.
Shipping from Florida
How often does the Mailboat sail from Miami or Fort Lauderdale?
We schedule sailings twice a week, departing from Port Everglades. Sailing times vary and change weekly, so check the schedule page for the latest times.
What address do I ship to for international freight?
Our offices for international freight are in Fort Lauderdale and Miami. The addresses and hours are on the terminals page.
What are the rates to ship cargo to Nassau?
Rates are based on dimensions and size, and can only be set once the cargo arrives at the Florida office.
Do we pay for our shipment in Florida?
No. You pay for your shipment once it arrives in Nassau. Make sure you are registered with Click2Clear and have a licensed broker available.
When will my shipment arrive in Nassau?
Once all the correct documents are received, shipments arrive one week after. If your shipment misses a sailing week, expect it the following week.
Can I ship from Florida to Cat Island or Exuma?
Yes. When you drop off in Florida, state the island the shipment is to sail to, with your name and phone number. The agent calls you once it arrives.
Do you offer full clearance and brokerage?
Yes. When your shipment arrives in Nassau, ask for full clearance and it will be processed that way.
Do I collect my shipment at the head office in Nassau?
International shipments are collected at the Arawak Cay port.
Between the islands
When is freight collected for the islands?
Each island has its own domestic cargo drop-off days. They are on the weekly schedule.
Do I pay before I ship?
Yes. Domestic shipments are paid for at the port of drop-off.
How do you charge for pallets, boxes and containers?
Rates are based on dimensions and size and are measured at the port. Contact your port with the dimensions for a figure.
Which part of Exuma do you go to?
George Town.
Passengers
Which islands do you take passengers to?
Freeport, Grand Bahama and Cat Island only, on limited seating.
Do we need a reservation to sail?
Yes. Book and pay for confirmed seats at the head office. You can send a travel request on this site first.
Do you take passengers to Nassau from Florida?
No. We carry international cargo only into Nassau.
Do you take passengers to Exuma?
No. The Exuma route is cargo only.
Something else? Ask us or call 242-502-2628.